1. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following information when you place an order:

• Name
• Email address
• Phone number

How We Use Your Information

Your information is used strictly for:

• Processing and delivering your order
• Communicating order updates

We do not share your personal information with any third party.

Payment Information

• Credit/debit card details are processed securely through trusted payment gateways

We do not store any payment details on our servers

2. Payment Terms

• Full payment is required at the time of placing your order
• Once the payment is completed, you will receive an order confirmation via email
• Customers can place orders up to 24 hours in advance

3. Refund Policy

• Orders cannot be canceled or refunded once placed due to a change of mind
• If a product has a major defect or issue, please report it immediately
• Eligible cases may receive:
  • Refund
  • Replacement
  • Exchange

All such requests will be reviewed based on the issue reported

4. Data Security

We take reasonable measures to protect your information, but no online system is completely secure.

5. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

6. Contact Us

If you have any questions about this Privacy Policy, contact us:

📧 Email: bookings@dianalodge.com
🌐 Website: https://www.dianalodge.com/

Consent

By using our website and placing an order, you agree to this Privacy Policy and Terms.